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How to Be a Home-Based Chat Agent

Become a Home-Based Chat Agent

Gone are the days in which customer service and support is done only by phone. Many companies now offer online help through “chatting” using online messaging. Many of these jobs require some tech related skills, but not all. Here is some information about chat agent jobs, what it takes to be a chat agent, and a few sites to check for work.

What Do Chat Agents Do?

The short answer is that chat agents provide customer service and support. The types of support include helping people:

  • Choose the best service or product for them
  • Troubleshoot problems (i.e. web hosting issues)
  • Answer questions

What Skills are Required to Become a Chat Agent?

The education and skills a chat agent needs depends on the company doing the hiring. For example, a web hosting company is looking for chat agents that can troubleshoot technical problems with a client’s website. However, some companies hire chat agents to help customers with shopping or answer questions about products and services.

Basic skills you need include:

  • Knowledge and comfort of working with online chat platforms
  • Ability to type quickly and accurately
  • Ability to “chat” clearly and concisely so that clients understand what you mean
  • A great command of language. In most cases, you’ll need to know English, but on occasion, there are bilingual chat jobs
  • Customer service and/or chat experience. Some companies want sales experience, as well.
  • Ability to multi-task. Some companies want you to be able to handle several chats at a time
  • You may need to complete tasks or pass tests during the application process

What Equipment Do You Need to Become a Chat Agent?

Obviously, you need a computer and Internet access. Many companies ask that you have:

  • High-speed Internet access. Dial-up will be too slow for online chat. Some companies don’t want you to use wireless access either.
  • Specific type of computer. Some jobs say PC-owners only, while others will be looking for Mac users
  • 40+ words per minute typing speed. Some companies require faster speeds.

What is the Pay and Work Schedule Like for a Chat Agent?

Pay and schedules vary depending on the company. Pay averages $9 to $15 per hour depending on the company. Most companies want at least part time (20 hours per week) commitment and set work hours, but others are completely flexible. Most of these jobs hire workers as “contractors”, so they don’t offer benefits or other perks. However, contract status means you might be eligible for tax advantages, such as home office deductions.

Where Can I Find Chat Agent Jobs?

Below are a list of places that hire chat agents. Not all may be hiring at this time. Some have other work options such as phone customer support.

Apple At Home Advisor

Capital Typing

G5Live

Needle – works a little different than most chat jobs. You can earn money or points by helping customers in its online store.

Site5

SiteStaff (chat host)

Talk2Rep

Televated

Uber – Email support



Note: Work-At-Home Success contains advertising as well as screened work-at-home jobs and resources. Some posts may contain affiliate links, which means I may receive compensation if you register or buy using the link. Occasionally, WAHS publishes "Supporting Contributor" posts or paid reviews for which compensation is paid. These posts are marked as such. All opinions are my own. Click here for full details and disclosures.




Work At Home Jobs July 28, 2014

Work-at-home jobs are provided free through the support of:


READ FIRST! To apply to the jobs listed below, please follow the directions posted in the announcement. DO NOT CONTACT WAHS TO APPLY TO A JOB LISTED HERE.

Work-At-Home Success is not representing or affiliated with the companies posted here. These jobs are found by Work-At-Home Success or submitted for posting. Further Work-At-Home Success can make no guarantees about the jobs posted. Visit WAHS’s Scam Alert page to get information on protecting yourself from scams.

New Jobs

Quickbooks Expert
Editorial Assistant (Wash, D.C.)
Public Relations
Administrative Support
Legal Research Associate
PT Social Media Manager
Legal Blog/Content Editor
Search Engine Evaluator
Spanish Speaking Virtual Legal Receptionist
Real Estate Admin

Get More Jobs!

Didn’t find the job you want above? Here are some of the sites I used to find the jobs listed above. Please note, the listings below are NOT jobs (jobs are posted above). These are services that provide work-at-home job announcements. Some are free and others aren’t. While you never want to pay a company to hire you, its is okay to invest in a service that can help you find a job. The services below are the ones that I use and know to be reputable.

Telecommuting Job Databases (fee required to access these services)

FlexJobs – Has tons of work-at-home and flexible job options plus a personalized login system that will identify jobs that fit your criteria, ability to have multiple resume profiles, job search tips and checklists, and much more! For the number of jobs and added service, its a must use for the serious work-at-home job hunter.

HomeJobStop has over 100 jobs in clerical, and more in customer service, writing, transcription, miscellaneous plus 100′s of others. Very affordable.

Free job search sites (you need to search by keyword to find work-at-home jobs on these sites).

NEW! oDesk – Tons of freelance jobs in administrative support, customer service and more!
Monster.com
Beyond.com- Check out this video on how to find work-at-home jobs on Beyond.com.
CareerBuilder
Job.com
Yahoo! Hot Jobs
CraigsList.org



Note: Work-At-Home Success contains advertising as well as screened work-at-home jobs and resources. Some posts may contain affiliate links, which means I may receive compensation if you register or buy using the link. Occasionally, WAHS publishes "Supporting Contributor" posts or paid reviews for which compensation is paid. These posts are marked as such. All opinions are my own. Click here for full details and disclosures.