4 Ways to Keep Clients Happy
Every day, you hear about more people starting their work-at-home service-based business. They have great ideas and great talent.
But then you also hear from those who decide to work with these home-based service providers, complaining that they had a bad experience.
So, what’s going on here?
If there are so many talented people out there doing this work, then why are some people displeased after working with them?
Sure, there are those times when we end up signing on a “bad” client. But as a service provider, it’s a smart idea to take a good, hard look at the way you’re doing business and what you’re promising clients.
I’ve found that most of this comes down to follow through and being honest about your abilities.
Here are some pointers that will help keep your clients happy:
1. Do what you say you’re going to do.
If you tell a potential client that you will email an estimate by Tuesday at 2:00 PM, make sure you send that estimate by Tuesday at 2:00 PM. If you have a called scheduled for 3:00, show up for the call on time. Potential clients want to work with someone who will follow through on promises.
2. Meet your deadlines and be realistic about them.
If you give a client a date that you will complete something, then complete it on time. When you’re estimating a time for your project, it’s always a good idea to add in a cushion of time for unforeseen circumstances. On the other hand, if a client keeps adding things to a project that weren’t in the original scope, get in touch with them and let them know the extra time needed to complete these things.
3. Communication is key.
It’s so important to make sure that you are on the same page with your clients. When talking about a new project, for example, repeat back to them your understanding of the project. Agree ahead of time how and when you will be checking in with each other.
4. Be honest.
If a client asks you to handle something that you don’t know how to do, be honest with them. You can either let them know that you’ve haven’t done this before but that you’re willing to learn, or refer them to someone else who specializes in that area. Both of these options are much better than saying yes to something you really can’t handle, disappointing your client and stressing yourself out.
Sticking with these four guidelines will help you to keep happy clients, and help to ensure that you love working with them!
What are your best suggestions when it comes to working well with clients? Let us know in the comments below.
Alicia Jay is a virtual assistant mentor who shares tips, inspiration and resources, encouraging women to follow their dreams of having a business that works around their lives—not the other way around. You can find more from her at newVAadvice.com.
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