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If you enjoy social media and group discussions, you might be well suited to work as an online moderator. ModSquad frequently has openings for online moderator jobs. It calls its moderators, mods, and hires them to help brands gain exposure through social media, connect with their audience through groups and forums, and provide customers support.
What is ModSquad?
ModSquad is a company that offers their clients online forum moderation, social media interaction, and chat support. They’ve been around since 2007, and currently have 10,000+ mods working for them. Some of their past and current clients listed are the NFL, Zendesk, Sony Entertainment, CW Network, and many more.
They often have online moderator jobs available for people who enjoy social media, online discussions, and providing customer support.
What Does A Online Moderator at ModSquad Do?
As a Mod, you will be tasked with various jobs. Depending upon your skills and talents, these jobs can include anything from:
- Responding to emails
- Social Media Management
- Online Forum Management and Interaction
- Online Customer Support
- ModSquad has a video up that gives more details. (Here)
What Does ModSquad Pay?
While they do not have a pay rate or pay period listed, they do state that each assignment or client has their own payment structure. Each client’s pay structure is determined by skill set needed, length of assignment, and your own schedule.
With that said, a little research suggests that the pay isn’t stellar and probably hovers around $8 per hour, with possible increases for good work.
What Is the Work Schedule at ModSquad?
It appears that you can set your own schedule, working as much or as little as you like, making this a great option for earning extra income in a side hustle. With that said, it’s possible that the work may be scattered since you’re working for ModSquad clients.
What is it Like to Work for ModSquad?
Overall Glassdoor reviews of online moderation work through ModSquad are good. People like the ability to work at home, the flexibility to work when they want, and potential to move up. Most complaints are that it’s a contract job, so there are no benefits and you need to deal with self-employment taxes (NOTE: this can actually be a perk of working at home because you can usually take more deductions — i.e. your internet service– and often save money). There are a few complaints about being let go from a project without notice.
Experience, Education and Equipment Needed to Work For ModSquad:
Social media and/or customer service experience would be helpful in getting a job at ModSquad. Having knowledge of a foreign language is also good, suggesting the the company hires worldwide. You also should have:
- A computer with reliable internet
- A quiet and stable work environment
- Each assignment has its own equipment requirements, which are provided well in advance before task acceptance.
How To Apply for a Position At ModSquad:
The application process is:
- Submit your CV and resume.
- Respond to the confirmation. You may receive a non-disclosure agreement to sign before moving to the next step in the hiring process. It may take up to 72 hours to hear back with the confirmation.
- The hiring manager will review it, and check to see if any client jobs match your experience. You may be asked to complete a criminal background check before being matched to clients.
- Once matched, ModSquad will contact you to go over the details and send you the information for you to review.
- You can accept or decline the offer, the choice is yours. They do state that task offers may be immediate or may take a while, due to client need.