Many phone jobs are lumped together into work at home “Customer Service,” but not all customer service jobs are the same. Some provide support services by answering questions and troubleshooting problems. Some involve booking travel plans such as hotels, airline tickets and car rentals. Other involve catalog order taking such as Home Shopping Network or 1-800Flowers. And finally, you can get a job taking food orders or providing support to diners and restaurants.
4 5 companies that hire you to take food orders or handle other customer service tasks. Note that while these companies use home-based workers, they may or may not be hiring at this time. Some hire only in certain locations. Finally, some companies use a third-party call center service, which may have other home-based job opportunities, as well as those listed here.
Foodler is an app that allows you to order takeout from local restaurants in hundreds of cities across the U.S., plus it offers rewards and incentives. Imagine, getting rewarded to order takeout.
Foodler hires home-based reps to handle inbound and outbound calls and emails, troubleshoot tech issue, and communicate with other CSRs. At least an AA degree is needed (although Bachelor’s degree is preferred), and two years customer services is desired. Foodler reps need high speed Internet, Win 7 or higher, or Apple is OSX 10.8 or later, USB headset and a quiet place to work for 8 hours a day. They take candidates from only a handful of states: AZ, CA, CT, FL, IL, MA, ME, MO, NC, NY, OR, TX, VA.
To learn more, visit Foodler.
Grubhub is one of the largest online and mobile food ordering companies in the U.S. They help diners find and order from local takeout restaurants, with over 45,000 participating restaurants in more than 1,100 U.S. cities and London. To fill the need, they have 24/7 customer service teams.
As a GrubHub agent, you’ll process food orders, complete forms to record transactions, and provide customer services. You’ll need an understanding of GrubHub, a quiet home office where you can work at least 20 hours a week, customer support experience, and pass a criminal background check (which you’ll pay for – $25). Further, you’ll need a computer (Win or Mac) connected by cord to the Internet (no wi-fi), ability to read MS Word, Excel, and PDF documents, printer, and a noise-cancelling headset,
GrubHub hires through NexRep, which offers call center services to businesses. You can expect to earn an average of $15 per hour, although NexRep says good agents (could be for other companies) earn up to $25 per hour. NexRep hires workers as independent agents and allows you the flexibility to set your schedule. Plus the job can come with tax perks related to self-employment and contract work.
OrderUp (Baltimore, MD)
While OrderUp has locations around the country, it’s work-at-home customer service is located in Baltimore and requires occasional visits to the Baltimore office. The OrderUp app allows people to order takeout from local restaurants and provides a driver to pick up and deliver the food.
OrderUp customer service reps answer inbound calls from restaurants and diners, updates restaurant and diner content and account information, documents calls using a ticket tracking systems, and follows up with clients when needed. They need CSRs who can type fast, are good on the phone, have savvy computer skills, and can work a flexible schedule (i.e nights and weekends). For that, OrderUp pays $14 per hour.
Other requirements include two years customer service experience, willingness to learn and ability to adapt, good verbal and written communication skills, live in Maryland, and have a home office with laptop with webcam, headset and reliable Internet.
Learn more at OrderUp.
As a Pizza Hut Order Entry Agent your job is to respond inbound calls, answer questions, take and process orders, and enter customer information into the system. To do the work, you should be able to work at least 15 to 20 hours per week, have customer service experience, and set up a quiet home office, free of distractions. Pay is $11 to $16 per hour. There are positions in the U.S. and Canada.
You can’t apply to Pizza Hut directly for the order entry agent job. The company uses Contract World Jobs (part of LiveXchange) to manage it’s customer service team. It’s free to join and apply; however, there are some expenses that are involved in working with this company and Pizza Hut. The first is that you’re required to take and pass training. One training has to do with learning the system, and the other is company specific training if you’re offered a position. Each training is about $75. Then, there is a monthly charge for access to the agent software, which is $29 per month. If you work for more than one company in the system (there are other companies besides Pizza Hut), it’s another $10 per month for each additional company. Normally, I’m leery about fees like this, but the company is BBB accredited and people have indicated they’ve worked with this organization. You’re hired as a contract worker and the expense is part of the cost of working for yourself (i.e. just like your Internet access). The good news is that your training and monthly access fees are probably tax deductible since their a requirement to do the job.
Learn more at Contract World Jobs
Restaurant Revolution Technologies
Restaurant Revolution Technologies handles the order-taking needs of numerous restaurants using “virtual servers” to take the calls and submit the orders. Pay starts at $9 per hour and increases to $10 after completing 90 days of work. Because restaurants are open nights and weekends, as well as weekdays, you need to be available to work at various hours, with a minimum commitment of 20 hours per week.
To be eligible, you also need a reliable computer, fast, reliable Internet, a quiet work area, and experience dealing with the public. Work is available in several states.
Learn more at Restaurant Revolution Technologies
On occasion, some other food order/deliver apps such as Door Dash and Post Mates also have work-at-home jobs, however, they’re not posted on their websites. Instead, you’re more likely to see customer service jobs for these companies on Indeed.com or other work-at-home job sites.
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